Frequently Asked Questions

How do I apply for a property?
How long does it take for my application to be processed?
If I am approved what will I be asked to pay?
How do I arrange for my utilities?
Do I need contents Insurance?
Inspections of property do I need to be present?
I am not able to pay my next rent by the due date, what should I do?
I have received a breach notice/notice to vacate what does it mean?
I have received a Notice of Hearing to attend the Victorian Civil and Administrative Tribunal?
Do I need to vacate after receiving a Warrant of Possession
After hours repairs who do I call?
I live in an apartment block am I responsible for Water Usage?
I have caused accidental damage to the property what should I report it?
I wish to sub let part or all of the premises what are my responsibilities?
I am considering having a pet do I need to obtain permission?
Am I obliged to allow access to the property by the agent or landlord?
I wish to install picture hooks do I need permission?
Can I stop my rental payments if the landlord does not attend to repairs?
How do I request maintenance on the property?
What is a question